Refund & Cancellation Policy
Last updated: September 2026
1. Service Cancellation
Cancellation requests must be submitted in writing to praimgate44@gmail.com before service processing begins. Once processing has commenced, cancellations may not be possible.
2. Refund Eligibility
Refunds are only applicable if PrimeGate Document Clearing FZLLC has not commenced processing your service request. Service fees already paid for commenced work are non-refundable.
3. Government Fees
All government fees, typing fees, and third-party charges paid on your behalf are strictly non-refundable once submitted to the relevant authority.
4. Processing Time for Refunds
Approved refunds will be processed within 7-14 business days to the original payment method.
5. How to Request a Refund
Email us at praimgate44@gmail.com with your service details and reason for cancellation. Our team will review your request within 2 business days.
6. Contact
For any refund queries: praimgate44@gmail.com | +971 54 548 5836